BRM has been acquired by Alta Resources

The shareholders of BRM have sold the company to Alta Resources, a leading customer relations business process outsourcer.

BRM is a Colombian company with over 15 years of experience providing customer solutions and digital marketing services. The company offers a wide range of services, including online and offline customer solution experiences across multiple channels (phone, social media, email and live chat), as well as a range of digital marketing solutions. It employs more than 1,400 people and has over 1,850 installed workstations. BRM serves the leading financial institutions, retail, telecommunications, transportation and food & beverage companies in the region.

Founded in 1995, Alta Resources has an integrated service offering, which includes customer care, sales, e-commerce and back office. From locations across North America and into Asia and Central America, Alta Resources builds customer loyalty and solves complex challenges for the world’s biggest brands.

Oaklins’ team in Colombia acted as the exclusive advisor to the seller in this transaction.